• Necessary cookies: (Also called essential cookies). These are necessary for the website to function properly, such as enabling secure logins and accessibility features.
• Analytics cookies: We use these to understand how visitors interact with our site, such as which pages are visited most often. This helps us improve our content and services.
• Preference cookies: (Also called functional or customisation cookies). These remember your preferences (like language or region) to provide a more personalised experience.
• Marketing (third-party) cookies: Some cookies are placed by third-party services we use, such as embedded videos (e.g. YouTube), social media sharing tools, or analytics providers like Google Analytics. These cookies may track your activity across other websites.

By continuing to use our website, you consent to the use of cookies. You can manage or disable cookies through your browser settings at any time. For third-party cookies, you may also need to adjust settings directly with those providers.

For more information, please contact us at familylives@coramfamilylives.org.uk.

Except for strictly necessary cookies, which are deployed immediately and by default whenever you use our website, the use of any other cookies depends on your consent. You do not have to consent to the use of other cookies. However, please note that not consenting to such cookies may hinder your browsing experience on our website.

Users may change cookie preferences and provide / withdraw consent at any time by using our Cookie Banner (the pop-up which appears when you enter our website) or by clicking the Cookies symbol in the bottom left of your screen. You may need to refresh the page after changing your preferences to implement the new settings. Please note that if you use a different device, computer profile or browser you will have to tell us your preferences again.

Alternatively, most web browsers allow some control of most cookies through the browser settings. Please note that blocking cookies at the browser level may limit the functionality of our website and that deleting or deactivating cookies means that any preference settings you have made will be lost. We don’t recommend turning all cookies off when using our website. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera 
• Apple Safari

To find information relating to other browsers, visit the browser developer’s website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Some content on our website is provided by third-party services, such as embedded videos, social media sharing tools, and analytics platforms. These providers may set cookies on your device when you interact with their content.

We do not control these cookies and cannot guarantee the full list of cookies that may be set by third parties. The cookies listed below are examples of those commonly used by these services, but the actual cookies may vary depending on your browser settings, login status, and other factors.

For full details, please refer to the privacy and cookie policies of the relevant providers:

If you would like to manage or disable third-party cookies, you can do so through your browser settings or by visiting the provider’s opt-out pages.

The list below explains what cookies we use and why.

Necessary cookies (first party)

• wpEmojiSettingsSupports – For: This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, colour themes and other website settings. Expires: Session.

Necessary cookies (third party)

Example cookies include:

• pzl.id, pzl.preChatHistory, pzl-css-map-state, pzl.rid [x2] – From Puzzel (live chat provider). For: Functioning of live chat service. Expire: Session
• CookieConsent – From: Cookiebot. For: Stores the user’s cookie consent state for the current domain. Expires: 1 year.
• cf.turnstile.u – From: Cloudflare. For: This cookie is used to distinguish between humans and bots. Expires: Persistent.
• Mbpass, pw, H1:xxxxx, sm_dapi_session, embedded, AWSELB, Forumuserid rememberMe, user, userid, hascookies, rootReferrer, fblogin, logo_fileid, referralThreads (session), language (session) – From: Website Toolbox (forum provider). For: Used to store forum user preferences and settings. Expire: Session.
• Newvisit, Lastvisit – Website Toolbox (forum provider). For: Indicates the last and current date when the user visited the forum. Expire: 1 year.
• rc::a, rc::c – From: Google. For: used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Expires: Persistent, session.
• _cfuvid – From: Vimeo/Cloudflare. Expires: Session.
• __RequestVerificationToken – From: Microsoft. For: Helps prevent Cross-Site Request Forgery (CSRF) attacks. Expires: Session.
• object(#-#-##:#:#.#) – From: Microsoft. For: Holds the user’s time zone. Expires: Persistent.
• __cf_bm [x2] – From: partner-tools.moneyadviceservice.org.uk and vimeo.com. For: This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Expires: 1 day.

Preference cookies (third party)

Example cookies include:

• FormsWebSessionId – From: Microsoft. For: The cookie is used if the visitor has filled in personal information on a formula. This information will be filled in automatically on other formulas. This process is used to optimize visitor experience. Expires: 30 days.

Analytics cookies (third party)

Example cookies include:

• p.gif – From Adobe Inc. For: Keeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data. Expires: Session.
• S – From: Google Analytics. For: Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Expires: 1 day.
• _ga [x2], _ga_# [x2] – From: Google Analytics. For: Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Expires: 2 years.
• c.gif – From: Microsoft. For: Collects data on the user’s navigation and behaviour on the website. This is used to compile statistical reports and heatmaps for the website owner. Expires: Session.
• _session_id [x2] – From The Money Advice Service. For: Collects statistics on the visitor’s visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Expires: Session.
• _hjIncludedInPageviewSample, _hjIncludedInSessionSample, _hjAbsoluteSessionInProgress, _hjFirstSeen, _hjSession_xxxxxx – From: Hotjar. For: Hotjar is an analytics tool that uses cookies to track sessions and user behaviour. Expire: Session.
• _hjSessionUser_xxxxxx – From Hotjar. For: Hotjar uses a unique identifier called a Hotjar User ID to keep track of each user’s actions and behaviour on the website. This means that if you come back to the same site again, Hotjar will know that it’s you. Expires: 364 days.
• Web beacons – From: MailChimp. For: If you are subscribed to our email newsletter, web beacons are small files similar to cookies, used to track open and click rates.

Marketing cookies (third party)

Example cookies include:

• fbssls_# – From: Meta Platforms Inc. For: Collects data on the visitor’s use of the comment system on the website, and what blogs/articles the visitor has read. This can be used for marketing purposes.. Expire: Session.
• _gcl_au [x2], COMPASS, GFE_RTT, NID – From: Google. For: Used to measure the efficiency of the website’s advertisement efforts, by collecting data on the conversion rate of the website’s ads across multiple websites. Used to implement the content through Google Docs. Expire: Session-6 months.
• _gcl_ls – From: Google. For: Tracks the conversion rate between the user and the advertisement banners on the website – This serves to optimise the relevance of the advertisements on the website. Expires: Persistent.
• MR [x2], ANONCHK, SM, MicrosoftApplicationsTelemetryDeviceId, MS0 – From: Microsoft. For: Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. Expires: Session-7 days.
• SRM_B – From: Microsoft. For: Tracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services. Expires: 1 year.
• MC1 – From: Microsoft. For: Used by Microsoft to keep statistics on what pages the user has visited and how often an ad click leads to a purchase or other actions on the advertiser’s website. Expires: 1 year.
• LAST_RESULT_ENTRY_KEY [x2], TESTCOOKIESENABLED [x2], __Secure-YEC, YSC – From: YouTube. For: Used to track user’s interaction with embedded content. Expires: Session-1 day.
• YtIdbMeta#databases [x2], __Secure-ROLLOUT_TOKEN, __Secure-YNID, LogsDatabaseV2:V#||LogsRequestsStore, ServiceWorkerLogsDatabase#SWHealthLog, VISITOR_INFO1_LIVE, yt-icons-last-purged, ytidb::LAST_RESULT_ENTRY_KEY – From: YouTube. For: Used to track user’s interaction with embedded content. or Necessary for the implementation and functionality of YouTube video-content on the website. Expires: 180 days- Persistent.
• MUID [x3] – From: bing.com and forms.cloud.microsoft. Expires: 1 year.

Our website uses Mailchimp forms, which may set functionality and analytics cookies to enable the form to work correctly and to measure sign‑ups. These cookies are not used for advertising or interest‑based marketing unless explicitly enabled.